Terms & Conditions
Effective Date: 08 June 2025
Business Name: Shine Shift Cleaners
Email: info@shineshiftcleaners.com
Phone: 07300 090179
By booking a service with Shine Shift Cleaners, you agree to the following terms and conditions.
1. Bookings & Appointments
Bookings can be made via phone, email, or online.
A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.
Failure to provide sufficient notice may result in a cancellation fee of up to 50% of the service cost.
Cleaners will arrive as close as possible to the agreed time, but please allow a 30-minute window due to traffic or delays.
2. Scope of Work
Shine Shift Cleaners provides domestic, commercial, end-of-tenancy, one-off, office, and Airbnb cleaning services.
A clear description of requested services will be agreed upon at the time of booking.
Cleaners will only complete services outlined and paid for unless otherwise agreed during the visit.
Additional tasks (e.g., ironing, oven cleaning, carpet cleaning) must be pre-booked.
3. Payments
Payment is due upon completion of the service unless agreed otherwise.
We accept cash, bank transfer, or card payments (where applicable).
Late payments may incur a £10 administrative fee per week overdue.
Recurring services may be invoiced monthly or weekly, depending on agreement.
4. Cancellations & Access
You must ensure access to the property at the scheduled time.
If cleaners are unable to enter or are turned away, the full or partial service fee may still apply.
Shine Shift Cleaners reserves the right to cancel or reschedule services due to emergencies, staff shortages, or extreme weather.
5. Customer Responsibilities
The client is responsible for securing any valuables or fragile items.
Cleaners will treat your home with care, but Shine Shift Cleaners is not liable for pre-existing damage or fragile/loose fixtures.
All pets must be secured or supervised to ensure safety for both animals and staff.
6. Satisfaction Guarantee
If you are not satisfied with any part of your clean, please notify us within 24 hours.
We will arrange a free re-clean of the affected area(s), subject to review.
Refunds are only offered at the discretion of management.
7. Supplies & Equipment
Our team brings their own products and equipment unless agreed otherwise.
If you request specific products (e.g. eco-friendly), please inform us in advance.
8. Privacy & Data
We take your data privacy seriously. Please review our Privacy Policy.
We do not sell or share your information with third parties, and all data is stored securely.
9. Liability & Insurance
Shine Shift Cleaners holds public liability insurance.
We are not liable for any loss, damage, or theft unless proven to be caused by our team’s negligence.
10. Damage or Breakage
Any accidental damage caused during cleaning must be reported within 24 hours.
Shine Shift Cleaners will assess the situation and offer repair, replacement, or reimbursement where applicable.
11. Termination of Services
Ongoing contracts can be cancelled by either party with 7 days’ notice in writing.
Shine Shift Cleaners may terminate service immediately for misconduct, abuse, unsafe conditions, or repeated non-payment.
12. Contact
For any issues, bookings, or questions:
Shine Shift Cleaners
Email: info@shineshiftcleaners.co.uk
Tel: 07300 090179